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BenQ CEE Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Price Qty

When my laptop connects to a monitor through the DP1310, why can't HDMI support 4K 60Hz?

09-14-2023

There may be a few factors that cause your laptop to not support 4K 60Hz through the DP1310:

- Monitor:
  Make sure your monitor itself supports 4K 60Hz.

- Laptop:
  Check that it also supports 4K 60Hz.

- Cables:
  All cables (including USB-C, HDMI, or DisplayPort cable) must support 4K
  60Hz delivery. 

Applicable Models

USB-C Hybrid Dock

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