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BenQ CEE Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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What should I do if the dock's Ethernet port doesn't work?

09-14-2023

If your laptop can't connect to the Internet through the Ethernet port on the DP1310, the issue may be caused by a driver or the LAN cable. Try the following:

- Update your DisplayLink driver
  Go to here to download the latest DisplayLink driver for your docking station.

- Check the Ethernet port and the connected LAN cable.
  Make sure that the LAN cable is firmly connected to the Ethernet port. The
  two LEDs from the port should light up solid green and with alternating
  yellow blinking. If not, try a different LAN cable to see if the issue persists.

If you have already tried the above and still can't solve the problem, please contact BenQ Customer Support for further assistance, and describe in full which troubleshooting actions you performed so they can assist you more efficiently. 

Applicable Models

USB-C Hybrid Dock

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