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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Why the display ID which export from MDA cannot import to the DMS?

04-07-2020

When importing the device to EasySetting, it requires to confirm the MAC address of the device.
That means the unit has to use the RJ45 cable to connect to the internet in order to have the correct MAC address.
If the unit is using WiFi connection, it will not be able to import.
Make sure to use WLAN connection when importing the display ID.

Applicable Models

ST550K

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