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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Why can't my mouse or keyboard work smoothly when connected to the GR10?

07-12-2024

For Windows OS:

Please first refresh all devices in Device Manager in Windows. If it still doesn't work, please check if there are any restrictions due to security issues with your company laptop.

For macOS: 

1. Click the Apple icon.

2. Click "About This Mac".

3. Click "System Report".

4. Check under Hardware to see whether the device is listed and there isn't an
    error. 

You may need to refresh the System Information page after you plug in your device.  To do so, press Command + R with the System Information page open.

Applicable Models

beCreatus GR10 USB4 Steam Deck Dock

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