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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Why does my interactive flat panel (IFP) show white stripes onscreen or crash repeatedly when I try to enable iMirror via InstaShare from my iPhone or iPad?

04-07-2020

The issue typically occurs due to an out of date iOS version on your iPhone or iPad. Make sure your device runs the latest version of iOS available. For iOS 12 and later, you need to use InstaShare app version 1.5.0 or later to resolve striping and crash issues.

Applicable Models

RM5502K, RM6502K, RM7502K, RM8602K, RP653K, RP6502, RP7502, RP8602, CP6501K, RE6501, RE7501, RE8601, RM6502S, RM7502S, RM6503, RM7503, RM8603, RM6502S, RM7502S, RM8602S, RE9801, Instashare

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