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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Why can't GR10 charge handheld game consoles or provide only slow charging?

07-12-2024

If you find that the dock cannot charge your handheld game console or only provides slow charging, it may be because the power adapter wattage is insufficient. Please use a 45-watt (or above) power adapter. If you want to use the ROG Ally handheld and enable the 30W Turbo mode, please use an 85-watt (or above) power adapter.

Applicable Models

beCreatus GR10 USB4 Steam Deck Dock

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