How to troubleshoot when my BenQ monitor can't be charged via USB-C

12-09-2024

Please check below the notes or refer to our FAQ video for more details.

1. Please check whether your BenQ monitor supports power delivery of
USB-C ports.

2. Please check if you are using BenQ supplied USB-C cable. If a separately
purchased USB-C cable is used, make sure the cable is certified by USB-IF

and is full-featured, with power delivery and video/audio/data transfer
functions.

3. Check the connected device needs to be equipped with a USB-C connector

that supports charging function via USB power delivery.

4. Make sure that you are connected to the appropriate port.

5. To enable USB-C power delivery function in monitor standby mode. If a
video

source via USB-C port is detected, you will be prompted to enable the USB-C
power delivery function in monitor standby mode.

Please select YES to proceed. Then the message will not pop up next time, unless the USB-C cable has been plugged and unplugged.
If select NO, then the message will show up again when a USB-C device is detected next time.

6. To check if the USB-C Awake function is enabled in monitor OSD. Go to
System > USB-C Awake > select ON.

Applicable Models

EX321UX, BL2485TC, BL2486TC, BL2786TC, BL2790QT, BL3290QT, EW2780U, EW2880U, EW3280U, EW3880R , EX271U, EX321UX, EX480UZ, GW2485TC, GW2486TC, GW2785TC, GW2786TC, GW2790QT, GW3290QT, MA270U, MA320U, RD240Q, RD280U, RD280UA, RD320U, RD320UA

Show less

Was this information helpful?

Yes No

Strictly necessary cookies

Functional cookies

Performance cookies

How to troubleshoot when my BenQ monitor can't be charged via USB-C