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WDC10C InstaShow USB-C Wireless Presentation Device
Instant Visual Communication and Collaboration for Modern Enterprises
Application
What type of USB-C port is compatible with InstaShow USB-C button for wireless presentation?
Can I use mobile phones with DP Alt Mode to operate Type-C button of this model?
It is not recommended to use mobile phones with DP Alt Mode to operate the Type-C button of this model. The Type-C button operation requires the power consumption up to 900mA that may not be supported by every mobile phone.
Does the firmware version of transmit button and receiver host have to be the same?
It is necessary to keep transmit button and receiver host with the same firmware version. If not, the system to be crashed.
Which mode should I select for fluent image playing when displaying content like video?
Please select "Video Mode".
Which mode should I select for sharp image when displaying content like PPT?
Please select "Presentation Mode".
Why does the screen show Error Code: 006 when I try to pair my InstaShow Button with the Host?
Error Code: 006 means that InstaShow Button and Host which you are trying to pair are not with the same Wi-Fi Area setting. Please contact BenQ local service center for support.
How to check Wi-Fi Area setting of InstaShow Button?
How to check the Wi-Fi Area setting of InstaShow Host?
How to wake up InstaShow Host (RX) from HDMI Standby Mode?
Please wake up InstaShow Host in one of the following two ways:
- Turn on the display device.
- Press Power button of Host (RX).
- Turn on the display device.
- Press Power button of Host (RX).
Can 14 kits of InstaShow be used in 14 meeting rooms nearby?
Yes, all InstaShow sets are paired differently, so TX in room A will not display to RX in room B. However, if all 14 pcs RX are playing 1080p video under 5G 802.11ac at the same channel, lagging issue may take place.
Can I use InstaShow purchased from the U.S. in Europe?
Can I use InstaShow/InstaShow S for 10-12 hours per day?
If I buy an InstaShow in one country, can I use it in another country?
How to change the sound coming from a laptop to the projector’s speakers while playing video through the InstaShow/InstaShow S on a projector?
Is InstaShow/InstaShow S compliant with HDCP?
Will the performance of InstaShow/InstaShow S be impacted if my PC is outdated?
Does BenQ InstaShow/InstaShow S support Mac extended mode?
What is the maximum length of HDMI cable to use on InstaShow ?
What is the maximum workable distance between the button and the Host?
How to adjust the resolution of Windows laptop that is changed when connected with InstaShow?
Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.
Learn more
Specification
Does the InstaShow series include Apache Log4j or Java Script Log4j support in its firmware design?
What is the power consumption that InstaShow Button needs from the USB port?
Does InstaShow/InstaShow S support 3D content?
Does BenQ InstaShow/InstaShow S support Windows extended mode?
What kind of wireless does InstaShow use?
What is the maximum resolution supported by InstaShow?
Can InstaShow Host receive and display images from two buttons at the same time?
What is the resolution displayed when InstaShow Host is waiting for connection?
What is the difference between InstaShow Type-C and Barco Type-C?
Explanation
What is the benefit of turning on HDMI Standby Mode?
What is HDMI standby mode?
Further Query
How to resolve the connection issue and blinking LED indicator that took place after upgrading the firmware and driver for the button and host?
How to troubleshoot InstaShow Button that does not seem to connect to InstaShow Host.
Please follow the below steps to test if the InstaShow Button is faulty:
(1) Power off the InstaShow Host
(2) Connect the InstaShow Button to a USB 3.0 port of your PC or notebook computer. Do not connect HDMI. Only connect to USB 3.0.
Please wait for a few seconds and note the LED indicator on the InstaShow Button.
- If LED indicator is flashing in red, it means the InstaShow Button is working normally. Thus, the issue may be a failed connection. Please refer to the troubleshooting section of the User Manual for more detail on how to deal with failed display.
- If LED indicator keeps solid red, it means the InstaShow Button is likely to be defective. Please contact a BenQ Authorised Service Provider for further assistance.
(1) Power off the InstaShow Host
(2) Connect the InstaShow Button to a USB 3.0 port of your PC or notebook computer. Do not connect HDMI. Only connect to USB 3.0.
Please wait for a few seconds and note the LED indicator on the InstaShow Button.
- If LED indicator is flashing in red, it means the InstaShow Button is working normally. Thus, the issue may be a failed connection. Please refer to the troubleshooting section of the User Manual for more detail on how to deal with failed display.
- If LED indicator keeps solid red, it means the InstaShow Button is likely to be defective. Please contact a BenQ Authorised Service Provider for further assistance.
How to fix the screen that becomes grey when displaying laptop's image through InstaShow?
Please check first if laptop's display has been set as "Extend screen" or "Duplicate screen."
How to fix my laptop that supports Win10 compatible wireless display but cannot connect with InstaShow?
This is limitation of Win10. Same result will happen randomly if you use HDMI cable to connect your Win10 laptop with other device directly (projector, IFP, etc.). This issue is not related to InstaShow.
How to fix the strange display output resolution when the laptop is in clone mode?
Please follow below steps to solve the issue:
(1) Enter "Advance Setting" page in RX Web Management.
(2) In "EDID Management" row, select "Off".
(3) Trigger reset pin at the bottom of TX button to restore to the default EDID. The Host will stop using SmartEDID function to configure EDID of laptop. Learn more
(1) Enter "Advance Setting" page in RX Web Management.
(2) In "EDID Management" row, select "Off".
(3) Trigger reset pin at the bottom of TX button to restore to the default EDID. The Host will stop using SmartEDID function to configure EDID of laptop. Learn more
How to fix the signal loss that occurred after 5~10 minutes in Video Mode when using InstaShow?
Please use the 5V/1.5Apower adapter to resolve signal loss.
How can I make sure whether it is safe when the device in use is hot?
The approved environment temperature range for InstaShow/ InstaShow S in operation is 0~40 °C. The upper temperature limit of InstaShow/ InstaShow S TX and RX ambient is 95 °C.
When the environment temperature is 40 °C, the measured temperature of WDC10 RX should be under 63 °C and that of InstaShow/ InstaShow S TX should be under 51.2°C, according to the regulation compliance. Please refer to the user manual for the suggested temperature range for safe use.
When the environment temperature is 40 °C, the measured temperature of WDC10 RX should be under 63 °C and that of InstaShow/ InstaShow S TX should be under 51.2°C, according to the regulation compliance. Please refer to the user manual for the suggested temperature range for safe use.
How to fix the screen that shows "HDMI Searching" when it's displaying laptop's image through InstaShow/InstaShow S?
Please check if the display of laptop has been set to "Extend screen" or "Duplicate screen".
My USB type-C laptop is not working with WDC10C. What can I do to fix it?
(1) Please make sure if your laptop's USB type-C supports DisplayPort / ALT mode. For any type-C products, DisplayPort / ALT mode is a MUST to do wireless presentation.
(2) Please make sure your laptop is not connecting other devices besides WDC10C. The laptop might fail to power on WDC10C because of other devices' power consumption.
(2) Please make sure your laptop is not connecting other devices besides WDC10C. The laptop might fail to power on WDC10C because of other devices' power consumption.
The button is unstable or not waking up if the laptop goes into sleep mode. How could I do to fix it?
How to adjust the resolution of Windows laptop that is changed when connected with InstaShow?
How to fix the screen that shows "HDMI Searching" when it's displaying laptop's image through InstaShow/InstaShow S?
How can I make sure whether it is safe when the device in use is hot?
What is the benefit of turning on HDMI Standby Mode?
What is HDMI standby mode?
What type of USB-C port is compatible with InstaShow USB-C button for wireless presentation?
Can I use mobile phones with DP Alt Mode to operate Type-C button of this model?
It is not recommended to use mobile phones with DP Alt Mode to operate the Type-C button of this model. The Type-C button operation requires the power consumption up to 900mA that may not be supported by every mobile phone.
Does the firmware version of transmit button and receiver host have to be the same?
It is necessary to keep transmit button and receiver host with the same firmware version. If not, the system to be crashed.
Which mode should I select for fluent image playing when displaying content like video?
Please select "Video Mode".
Which mode should I select for sharp image when displaying content like PPT?
Please select "Presentation Mode".
Why does the screen show Error Code: 006 when I try to pair my InstaShow Button with the Host?
Error Code: 006 means that InstaShow Button and Host which you are trying to pair are not with the same Wi-Fi Area setting. Please contact BenQ local service center for support.
How to check Wi-Fi Area setting of InstaShow Button?
How to check the Wi-Fi Area setting of InstaShow Host?
How to wake up InstaShow Host (RX) from HDMI Standby Mode?
Please wake up InstaShow Host in one of the following two ways:
- Turn on the display device.
- Press Power button of Host (RX).
- Turn on the display device.
- Press Power button of Host (RX).
Can 14 kits of InstaShow be used in 14 meeting rooms nearby?
Yes, all InstaShow sets are paired differently, so TX in room A will not display to RX in room B. However, if all 14 pcs RX are playing 1080p video under 5G 802.11ac at the same channel, lagging issue may take place.
Can I use InstaShow purchased from the U.S. in Europe?
Can I use InstaShow/InstaShow S for 10-12 hours per day?
If I buy an InstaShow in one country, can I use it in another country?
How to change the sound coming from a laptop to the projector’s speakers while playing video through the InstaShow/InstaShow S on a projector?
Is InstaShow/InstaShow S compliant with HDCP?
Will the performance of InstaShow/InstaShow S be impacted if my PC is outdated?
Does BenQ InstaShow/InstaShow S support Mac extended mode?
What is the maximum length of HDMI cable to use on InstaShow ?
What is the maximum workable distance between the button and the Host?
How to adjust the resolution of Windows laptop that is changed when connected with InstaShow?
Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.
Learn more