Interactive displays have become increasingly common tools for collaboration both in the classroom and workspace, a trend that continues to be on the rise as global demand outpaces supply.¹ Despite the prevalence of interactive displays in schools and offices, the workings behind their interactivity remain a mystery to many. 

The truth is that interactive technology isn’t a one-size-fits-all kind of thing. Interactive displays on the market today actually come with a variety of touch technologies. While all of them enable interactivity on the display, each type of technology has its own benefits and drawbacks, and suits different environments and use cases. 

This article covers the leading types of touch technologies available on interactive displays today to help you better understand their particularities.

Currently, the most popular method used to detect touch on interactive displays is infrared technology, more commonly known as IR. IR touch displays come with hundreds of infrared light-emitting diodes and receptors embedded in the bezels around the screen. These diodes emit light beams that cross each other vertically and horizontally, creating a grid that spans the entire surface of the display.

IR touch technology works by detecting disruptions to the light beam pattern and registering the exact location of the interruption as a touch point. Any solid object can trigger a disruption, meaning you can write on an IR touch display with a bare or gloved finger, stylus, or pen.

Infrared touch is a great choice for interactive displays because it works on top of the glass. If damaged, it can easily be replaced without affecting the rest of the display. As the glass does not require any touch-enabling modifications which might affect optical clarity, content on the display comes through bright and clear. Most IR touch displays are also able to simultaneously detect multiple touch points on the glass, making them an ideal tool for group work.

Older IR technology, however, doesn't offer the best touch experience. Since touch is detected through light beam interruption, any disruption of the beam paths gets picked up as a touch point, making it easy for long sleeve cuffs, dangling bracelets, or even palms to accidentally trigger an interruption. This is also due to the gap between the IR beams and the glass, which is significant enough to detect objects before they touch the display. High touch height can additionally lead to reduced accuracy when writing or drawing on the screen.

Since its beginnings, infrared touch has matured quickly to deliver a highly responsive and intuitive touch experience on interactive displays. Major manufacturers have all brought their own advanced versions of infrared touch to the market with varying degrees of improvement. BenQ has developed Fine IR, a solution which maximises touch accuracy while enhancing all other benefits of infrared touch.

Fine IR comes with upgraded light-emitting diodes and receptors embedded in the bezel around the screen. The biggest difference from basic IR is that the infrared light emitted from a single diode is picked up by multiple receptors on the opposite end of the display, greatly increasing the accuracy with which touch points are detected. Larger displays can pick up light from one diode on over 250 receptors. The distance between the light beam structure and the glass is also decreased, minimising the height at which touch is activated. This reduces the chances of long sleeves and dangling bracelets triggering touch by accident.

Like its predecessor, Fine IR enables simultaneous touch on the display, making it a great solution for classrooms and meeting rooms. BenQ’s advanced IR technology also supports object recognition, which, in differentiating between a finger or stylus and a palm based on object thickness, allows users to easily switch between writing and erasing. Overall, interactivity on the display is improved for greater precision, giving users an intuitive and responsive writing experience.

Despite significant progress on all fronts, infrared touch technology may encounter some difficulties in environments prone to excessive accumulation of dust. A substantial buildup of solid matter on the bezels around the screen can tamper with the light-emitting diodes and receptors or block light beams altogether. This, however, can easily be remedied by wiping the dust off the bezels on a regular basis.

With the exception of the CP Series, all BenQ interactive displays come equipped with Fine IR to give users a smooth and responsive touch experience. Among these displays are the Pro and Master Series, both of which are powerful solutions for schools, offices, and other collaborative spaces.

If an interactive display does not rely on infrared light to detect touch, it most likely uses projected capacitive touch technology. Generally referred to as PCAP, projected capacitive touch is behind the interactivity of the overwhelming majority of smartphones today. PCAP technology has also taken a stronghold on the global market as an intuitive touch solution for high-end interactive displays.

PCAP technology works by applying a conductive grid underneath the display glass, which creates a capacitive field. When a conductive object like a finger or an active stylus comes into contact with the surface of the glass, the sensing layers pick up disturbances in the capacitive field caused by physical contact and register these occurrences as touch points.

If an interactive display does not rely on infrared light to detect touch, it most likely uses projected capacitive touch technology. Generally referred to as PCAP, projected capacitive touch is behind the interactivity of the overwhelming majority of smartphones today. PCAP technology has also taken a stronghold on the global market as an intuitive touch solution for high-end interactive displays.

PCAP technology works by applying a conductive grid underneath the display glass, which creates a capacitive field. When a conductive object like a finger or an active stylus comes into contact with the surface of the glass, the sensing layers pick up disturbances in the capacitive field caused by physical contact and register these occurrences as touch points.