Projector
Monitor
Lighting
Interactive Display | Signage
Remote Work & Learning
Projector
Monitor
Lighting
Interactive Display | Signage
Remote Work & Learning
Store
Please visit the link below and follow the instructions provided to set up ARC/eARC functionality.
1. Check if the HDMI cable you use supports ARC/eARC
• If the cable does not support ARC/eARC, please change an HDMI cable
that support ARC/eARC
• If the cable supports ARC/eARC, please go to step 2.
2. Check if the HDMI port on the projector and your device both support
ARC/eARC
• If they don’t, please change to HDMI port which supports ARC/eARC
• If ARC/eARC is supported, please go to step 3.
3. Check if both SPDIF and Audio Return are enabled on the projector
• If SPDIF and Audio Return are not enabled, please enable SPDIF and
Audio Return on the projector.
• If they are already enabled, please go to step 4.
4. Check if Audio Return is enabled on your video source device.
• If Audio Return is not enabled, please enable it on your video source
device.
• If it is already enabled, please go to step 5
5. Check if the audio format you would like is supported by your device
• If the audio format is not supported, please contact the manufacturer of
your device.
• If audio format is supported, please contact BenQ with the following
information for further investigatio if there is still no audio from your
speaker even with the above process.
- The setting of ARC/eARC on the BenQ projector, input source device,
and audio output device
- How devices and projectors are connected
- The model number of the video source device and audio output device
- Cable length and material
- The audio format from the input source
- Media platform of input source
- Firmware version running on the projector
