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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Price Qty

I've been getting a message saying “use an original remote to set this up” when I try to set up and use the remote control. What does this mean and how can I address this issue?

11-24-2023

This happens due to an incomplete pairing of the QS02 Android TV dongle with its Android TV remote control. Please make sure pairing is successful and complete, then proceed to adjust settings to your preference. 

 

Applicable Models

QS02, TK860i, V5000i, W2710i, GV31, X300G

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