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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Apps sometimes quit unexpectedly on my Android TV and the system crashes to the home screen. How can I fix this?

09-08-2023

This usually occurs when the app you use is updating, which is an enabled setting as default on Android TV, combined with an unstable or slow Internet connection. We suggest you use the BenQ User Dashboard to verify the Internet speed on your Android TV, and to improve the signal strength if it is necessary by switching your network to 5GHz from 2.4GHz, moving your wireless router to a better position, or switching to a Wi-Fi channel that is less congested for better signal strength and internet speed.

How to check internet quality through the BenQ User Dashboard on my Android TV? 

If you prefer to turn off the auto-update app setting to avoid exiting out of apps , please follow the instructions below.
 

Step1

Go to Apps

 

Step2

Go to Open Google Play Store

 

Step3

Go to Account

 

Step4

Go to Settings

 

Step5

Select Don’t auto-update apps

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