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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Why did ScreenBar Plus not adjust its brightness despite my room's lighting having changed noticeably?

12-01-2023


The lamp adjusts its brightness to best fit ambient light when the user activates Auto Dimmer mode by pressing the Auto Dimmer button.
Please check the table below, which lists the possible causes of this issue and corresponding actions to take after pressing the Auto Dimmer button.

Possible Cause

Action to Take

(1) The lamp detects the ambient light when the user presses Auto Dimmer button, not continuously.

Press Auto Dimmer button again whenever you would like to adjust the lamp brightness based on the ambient light.

(2) The ambient illumination exceeds 500 lux and causes the lamp to stop increasing the brightness.

Press Auto Dimmer button to adjust the lamp brightness when the ambient illumination is lower than 500lux

(3) The automatic ambient light sensor is covered. It cannot detect the change of ambient light and adjust the lamp brightness accordingly.

Remove any objects that cover the automatic ambient light sensor before pressing Auto Dimmer button

Applicable Models

ScreenBar Plus

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