Welcome to BenQ Europe

BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

How can I change my BenQ cookie settings?

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

If you've chosen to block third-party cookies on your browser, your cookie preferences won't carry over from benq.eu to benq.xx and vice versa. Please make sure to set your cookie preferences in both places.

  • On

    Strictly necessary cookies

    These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided.

    See list of strictly necessary cookies

  • On

    Off

    Functional cookies

    These cookies allow the website to remember choices you make to give you better functionality and personal features.

    See list of functional cookies

  • On

    Off

    Performance cookies

    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies.

    See list of performance cookies

BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

Cookie Settings Find More
Price Qty

Android TV cannot connect to Wi-Fi. How can I fix this problem?

04-18-2023

Please refer to the following troubleshooting steps to fix Android TV connection issues.

1. Check if there’s any access restriction active on your Wi-Fi router

    • If access restriction is active, please disable it in router settings and try to
       re-connect to the Wi-Fi router  by going to “Settings” > “Network
       Internet”on Android TV. 

    • If there’s no access restriction active, please go to step 2.

2. Check if a network connection is available by restarting the Wi-Fi router
    and Android TV by going to “Settings” > “Device Preferences” > “Reboot”

     • You may refer to this video for more details:

    • If a connection is still not available, please go to step 3

 

3. Check if the latest dongle firmware is running on your Android TV by
    going to “Settings” > “About” > “Build”

    • You may refer to this video for more details: 

   • If you're not running the latest firmware, please update the dongle
     firmware by connecting to another network

   • If the latest firmware is installed, please go to step 4

 

4. Check if the connection to the mobile hotspot is working by going to
    “Settings” > “Network & Internet” on Android TV

    • If a connection is still not available, please reach out to the BenQ service
      center in your area for further assistance

Applicable Models

GP500, GS50, GV11, GV30, TK700STi, TK850i, V7000i, V7050i, X1300i, X3000i

Was this information helpful?

Yes No
TOP