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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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There is no image when the projector is connected to a source with a USB-C cable. What can I do to fix this problem?

08-22-2023

Please follow the below steps to fix it.
1. Please make sure your USB-C cable supports DisplayPort Alternate Mode.

2. Though the USB-C cable is symmetrical, the different sides of the cable may
    have different stability. Please try to plug the USB-C cable upside down or
    right side up and wait for 10 seconds. Please try this on the projector and
    source device side.

3. Please power cycle the projector

4. If it still cannot work after the above steps, please change to a
    USB-IF-certified USB-C cable.

Applicable Models

GP100

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