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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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“Untrusted device” message pops up on my smartphone when I tried to cast YouTube to my projector. How can I fix it?

12-01-2023

If the projector model you have is BenQ GV1, GS2, or TK810, please follow the steps to fix the issue.

STEP 1

Connect the projector to the internet and follow the user manual to update the projector firmware to the latest firmware version

STEP 2

Click “App Store” on the home screen 

STEP 3

Select and install “CCast”

If the projector model you have is BenQ E600/E800 series, please follow the steps to fix the issue

STEP 1

Connect the projector to the internet and follow the user manual to update the projector firmware to the latest firmware version

STEP 2

Go to “All Apps” on the home screen, and select “BenQ Suggest”

STEP 3

Go to “Education” and select and install “Google Cast Patch”

Applicable Models

GV1, GS2, TK810, EW800ST, EH600, EW600, EX600

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