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EX800ST 3300lms XGA Education
High Resolution & High Brightness Smart Projector For Blended Learning
Application
How can I manage screen mirroring authority on my projector?
Follow the below steps to manage screen mirroring authority on your projector.
Step 1 Go to BenQ Suggest
How to manual upgrade android firmware on Smart projector?
Please refer to the step-by-step video tutorial for updating firmware via a USB disk.
Learn more
No audio from my Bluetooth speaker when it is connected to my projector for video from HDMI wire. How can I fix it?
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Does the projector support native Windows wireless projection protocols?
Can I disable AMS service?
Specification
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?
Can I use wireless projection when the signal source is HDMI or PC/YPbPr?
Can I install a third-party app on my projector?
Further Query
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?
Can I use wireless projection when the signal source is HDMI or PC/YPbPr?
Can I install a third-party app on my projector?
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
As Abobe Flash support ends at the end of Dec 2020, the Crestron network interface will no longer work after that. Is there any solution for this?
Static IP settings (IP address, subnet mask, default gateway, and DNS server settings) cannot be saved. What can I do to fix this?
Please check the port selection settings. Make sure to set port selection to LAN in the Advanced Settings >> Serial Port Settings menu before configuring the network.
When using Google cast, sometimes the service will randomly not be available for a short of period of time. How can I fix this?
3D is not working or getting lost sync on my projector. How can I fix it?
“Untrusted device” message pops up on my smartphone when I tried to cast YouTube to my projector. How can I fix it?
Why can't I log in to my AMS account?
If the video does not play smoothly, what can I do to improve it?
How can I manage screen mirroring authority on my projector?
Follow the below steps to manage screen mirroring authority on your projector.
Step 1 Go to BenQ Suggest
How to manual upgrade android firmware on Smart projector?
Please refer to the step-by-step video tutorial for updating firmware via a USB disk.
Learn more
No audio from my Bluetooth speaker when it is connected to my projector for video from HDMI wire. How can I fix it?
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Does the projector support native Windows wireless projection protocols?
Can I disable AMS service?
