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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Why isn't the DP1310 charging my laptop? Why is it charging so slowly?

09-14-2023

If your docking station is not charging your laptop or is charging at a very slow speed, try the following:

- Use the provided power adapter & power cord.
  The DP1310 is sold with a 180W power adapter. Adapters from other brands
  may not support charging with the DP1310 at its maximum performance. Use
  the power adapter and power cord included in the box and plug the power
  cord into a power outlet, not a power bank. 

- Power on the product:
  To use DP1310 to charge your laptop, press the round power button at the
  front of the DP1310 for three seconds to power on. The LED at the
  front of the product will light up.

- Check the specs of the USB-C port on your laptop
  Not all USB-C ports on laptops support charging. Check if your connected
  laptop supports power delivery via USB-C ports and verify which USB-C port
  (if more than one) supports power delivery, and especially Quick Charge if
  available.

Applicable Models

beCreatus DP1310

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