Product Security Policy

BenQ Europe – Product Security Policy

1. BenQ Product Security Policy

Welcome to the BenQ Product Security Center! Here, you can find essential information about the Security of our products and understand how we are dedicated to providing you with a secure and reliable product experience.

Product Security Standards

At BenQ, we strictly adhere to global security standards to ensure that every product is a trusted companion for you. From the early design stages to the production process, each step is carefully considered to ensure compliance with international security certifications.

Frequently Asked Questions Quick Guide

• How should I maintain my BenQ product to ensure optimal security performance? Regularly inspect your product and perform cleaning and maintenance according to our user guide.

• What should I do if I discover potential security issues with the product? Please contact us immediately through our email, and we will promply address your report.

• How can I inquire about security updates for BenQ products? You can find the latest Security information here to ensure your product remains in the best condition.

Thank you for choosing BenQ; we look forward to continuing to provide you with safe and reliable products and services.

2. How to Report Security Vulnerabilities or Issues to BenQ

At BenQ, we prioritize the security experience of each user. If you encounter any potential security vulnerabilities or issues while using our products, we encourage you to report them to us immediately. Your active participation is a crucial element in helping us enhance product security.

Reporting Steps:

1. Identify the issue: Please provide a detailed description of the security problem or vulnerability you have identified, including the product model where the issue occurred and specific circumstances.

2. Collect information: If possible, please provide steps to reproduce the issue, the scope of its impact, and any relevant screenshots or logs.

3. Submit the report: Please send an email to productsecurity@benq.eu to report the issue to our product security team.

3. BenQ Security Issue Handling Procedure

Upon receiving your report regarding security vulnerabilities or issues, our professional team initiates the following processing procedure:

1. Preliminary Assessment: Our team of security experts will conduct preliminary assessment of the report to determine its validity and severity.

2. Issue Investigation: If the report is confirmed as valid, we conduct an in-depth investigation to understand the specific causes and scope of the problem.

3. Solution Development: Based on the investigation results, our engineering team develops appropriate solutions, such as software updates or security patches to address identified vulnerabilities.

4. Testing and Verification: Before implementing any corrective measures, we conduct rigorous testing to ensure the effectiveness of the solution and prevent the introduction of new issues.

5. Implementation and Notification: Once the solution is ready, we implement it through the appropriate channels and notify relevant users with detailed information about the updates.

4. Our Commitment to Response

We commit to providing a response within 72 hours of receiving your information. Thank you for contributing to the enhancement of BenQ product security.

Maintaining Transparency and Communication

Throughout the entire processing, we are dedicated to maintaining transparency and communication with the reporter. We provide regular progress updates and release result reports to relevant stakeholders after resolving the issue.

Your Participation is Crucial

We appreciate your active participation; your reports directly contribute to improving the security of our products and safeguarding the interests of all BenQ users.

5. Privacy and Confidentiality

At BenQ, we highly value the privacy and confidentiality of your information. When you report security vulnerabilities or issues to us, we commit to handling your personal information with the utmost standards.

1. Privacy Protection: We assure strict protection of the reporter's personal information when processing security issue reports. Unless we obtain your explicit consent, we will not disclose your identity or contact information to third parties. *For more information about BenQ's privacy policy and how we safeguard your personal data, please refer to our BenQ Privacy Policy.

2. Information Confidentiality: Concerning the security issues you report, we maintain strict confidentiality until the resolution of the problem. This measure is taken to prevent the spread of potential security threats.

3. Data Security: We employ advanced technologies and procedures to protect collected data from unauthorized access, use , or disclosure.

Your Trust, Our Responsibility

We understand that your trust in us is built upon respect and protection of your privacy. We pledge relentless efforts to ensure the security of your information and appreciate your contribution to enhancing the security of BenQ products.

6. Legal Disclaimer

Thank you for choosing BenQ and assisting us in ensuring the security of our products. We want to explicitly assure you that, regarding the security vulnerabilities or issues you report to us, you will not face any legal repercussions.

1. Protection of Reporters: When you responsibly and lawfully report security issues, we commit not to take any legal action against you. We respect and protect the rights of contributors.

2. Legitimate Reporting: We encourage you to discover and report security vulnerabilities within legal boundaries and in adherence to appropriate ethical standards.

3. Compliance: BenQ insists on compliance with all applicable laws and regulations, expecting reporters to similarly abide by relevant legal requirements.

4. Confidentiality Agreement: For specific security issues, we may request reporters to sign a confidentiality agreement to protect the non-disclosure of technical details until the problem is adequately resolved.

Our Commitment

At BenQ, we are dedicated to maintaining high standards of product security and appreciate your active participation and support. We commit to handling your reports with the utmost respect and diligence.

BenQ Product Update Announcements

Here, you can find detailed information about the latest software updates, security patches, and feature improvements for our products. Regularly check this page for the most up-to-date product update information, ensuring your BenQ products always operate in the safest and most stable conditions.

Update History

7. Acknowledgment: Gratitude to Security Contributors

At BenQ, we deeply understand the importance of product security and recognize that it is a task that requires collective efforts from various stakeholders. Here, we would like to express special thanks to those who have assisted us in identifying and resolving product security issues.

Your Efforts, Our Progress

Each report directly contributes to raising our product security standards, creating a safer usage environment for all BenQ users. We commit to continuous efforts to ensure that your valuable suggestions receive due attention and implementation.

Building a Safer Future Together

Thank you for collaborating with us to enhance product security. BenQ will continue to dedicate itself to collaborating with our users and the security research community to advance the development of security technologies.

8. Contacting Us

If you have any questions regarding the security of BenQ products or wish to report security vulnerabilities, we encourage you to contact us via email (productsecurity@benq.eu).

Your feedback is highly valuable to us, and we pledge to treat each report and inquiry seriously.

9. BenQ Product Security Update Assurance

To ensure continuous security protection for our users, BenQ commits to providing long-term security update support for our products. The following are our assurances regarding product security updates:

1. Long-term Support: From the initial product release date, each product is guaranteed to receive security update support for at least the following durations. During this period, we will regularly review and address any issues that may affect product security.

Projector: 3 years
Interactive Display | Signage: 3 years

2. Update Frequency: BenQ will periodically release security updates based on the specific needs of the product and changes in the security environment. Significant security threats will be prioritized.

3. Update Notifications: When new security updates are available, we will notify our users through appropriate channels such as the product interface, email, or our official website.

4. The Android security patch update depends on Google Policy. If the Android security patch is no longer updated within 3 years, related product cannot be updated for the Android security patch. For other update, we will follow our policy.

5. If the support period will be extended, the new defined support period will be published as soon as is practicable.

6. The defined support period will not shorten after the publication.

7. For product-specific security update dates, please refer to the following: BenQ Product Security Update Dates:

Continued Commitment to Your Security

At BenQ, we are dedicated to providing you with secure and reliable products. We understand the importance of security updates and commit to ongoing investment of resources to ensure the security of our products.

BenQ Product Security Update Dates:

Projector:

Product:	Guaranteed updated until: (DD/MM/YYYY)
Product: AH500ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: AH700ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: AK700ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: EH600	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: EW600	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: EW800ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: EZC-5201BS	Guaranteed updated until: (DD/MM/YYYY) 31/12/2025
Product: GP520	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: GV31	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: GV50	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: LH600ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: LH600ST+	Guaranteed updated until: (DD/MM/YYYY) 31/01/2028
Product: LH650	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: LH730	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: LH750	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: LH835ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: LH850ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: LH856UST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: LK835ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: LK935	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: LK954ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2025
Product: LU785	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: LU9245	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: LU9255	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: LU930	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: LU935	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: LU935ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: LU960	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: LU960ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: LU960ST2	Guaranteed updated until: (DD/MM/YYYY) 31/12/2025
Product: LU960UST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: LU960UST+	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: LU9800	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: LW500ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2025
Product: LW550	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: LW600ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: LW600ST+	Guaranteed updated until: (DD/MM/YYYY) 31/01/2028
Product: LW730	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: LW855UST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: MH550	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MH560	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MH733	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MH856UST+	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MS560	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MU613	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MW550	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MW560	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MW632ST (New)	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: MW809STH	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MW826STH	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MW855UST+	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MX560	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MX808STH	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: MX825STH	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: QP30	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: QS01	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: QS02	Guaranteed updated until: (DD/MM/YYYY) 31/12/2025
Product: RCI074	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: RCI077	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: SH753P	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: TH585P	Guaranteed updated until: (DD/MM/YYYY) 31/12/2025
Product: TH671ST	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: TH685i	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: TH685P	Guaranteed updated until: (DD/MM/YYYY) 31/12/2025
Product: TK700	Guaranteed updated until: (DD/MM/YYYY) 31/12/2025
Product: TK700STi	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: TK710	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: TK710STi	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: TK860	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: TK860i	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: V5000i	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: V5010i	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: InstaShare	Guaranteed updated until: (DD/MM/YYYY) 31/12/2025
Product: InstaShow VS Assist	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: VS10 (VS10R + VS10T)	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: VS10 InstaShow Button Kit (VS10T), w/o MIC (EU) - Compatible w/ VS20 RX	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: VS20 (VS20R + VS20T)	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: VS20 InstaShow Button Kit (VS20T), w/ MIC (EU) - Compatible w/ VS10 RX	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: W1800	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: W2710	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: W2710i	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: W2720i	Guaranteed updated until: (DD/MM/YYYY) 20/09/2026
Product: W4000i	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: W5700	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: W5800	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: WDC10 (WDC10R + WDC10T)	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: WDC10 InstaShow Button Kit (3rd-5V) (WDC10T)	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: WDC10 InstaShow Button Kit (EU) (WDC10T)	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: WDC10C (WDC10R + WDC10TC)	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: WDC10C InstaShow Button Kit (EU) (WDC10TC)	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: WDC10HC (WDC10R + WDC10T+ WDC10TC)	Guaranteed updated until: (DD/MM/YYYY) 31/12/2024
Product: X300G	Guaranteed updated until: (DD/MM/YYYY) 31/12/2027
Product: X3100i	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026
Product: X500i	Guaranteed updated until: (DD/MM/YYYY) 31/12/2026

Interactive Display | Signage:

Product	Guaranteed updates until: (DD/MM/YYYY)
Product RE6503A, RE7503A, RE8603A	Guaranteed updates until: (DD/MM/YYYY) 30/08/2026
Product RE6503, RE7503, RE9803	Guaranteed updates until: (DD/MM/YYYY) 05/07/2025
Product RE6504, RE7504, RE8604	Guaranteed updates until: (DD/MM/YYYY) 30/04/2027
Product RE6504A, RE7504A, RE8604A	Guaranteed updates until: (DD/MM/YYYY) 30/12/2027
Product RE6504F, RE7504F, RE8604F	Guaranteed updates until: (DD/MM/YYYY) 30/04/2027
Product RE6504FV, RE7504FV, RE8604FV, RE9804FV	Guaranteed updates until: (DD/MM/YYYY) 30/04/2027
Product RM6504, RM7504, RM8604	Guaranteed updates until: (DD/MM/YYYY) 30/10/2026
Product RP6504, RP7504, RP8604	Guaranteed updates until: (DD/MM/YYYY) 30/11/2026
Product RP7503, RP8603	Guaranteed updates until: (DD/MM/YYYY) 30/06/2026
Product SH5504, SH6504, SH7504	Guaranteed updates until: (DD/MM/YYYY) 15/12/2027
Product SL4304, SL5504, SL6504, SL7504, SL8604	Guaranteed updates until: (DD/MM/YYYY) 30/10/2027
Product SL4302K, SL5502K, SL6502K	Guaranteed updates until: (DD/MM/YYYY) 30/04/2023
Product ST5502S, ST6502S, ST7502S, ST4302S, ST8602S	Guaranteed updates until: (DD/MM/YYYY) 30/04/2027
Product TDY31	Guaranteed updates until: (DD/MM/YYYY) 10/02/2025
Product TEY1A	Guaranteed updates until: (DD/MM/YYYY) 18/10/2026
Product TEY41	Guaranteed updates until: (DD/MM/YYYY) 30/06/2026
Product TWY31	Guaranteed updates until: (DD/MM/YYYY) 01/04/2025
Product WD02AT	Guaranteed updates until: (DD/MM/YYYY) 01/11/2025

10. UK Product Security and Telecommunications Infrastructure (PSTI)

The UK’s consumer connectable product security regime came into effect on 29 April 2024. Businesses in the supply chains of these products now need to be compliant with the legislation.

Learn more about PSTI: https://www.gov.uk/government/publications/the-uk-product-security-and-telecommunications-infrastructure-product-security-regime If you have any questions regarding the security of BenQ products or wish to report security vulnerabilities, we encourage you to contact us via email (productsecurity@benq.eu).