-International Shipping
-Order status
-Tracking Number
-Changing Shipping address
-Delivery Method
Do you ship internationally?
You are ordering from the BenQ Scandinavian shop, here you can choose to send to Sweden, Denmark & Finland.
Free delivery on orders above €99. ZOWIE Store: Free delivery on orders above €99.
Other Countries:
Austria, please order through the Austrian Website
Belgium, please order through the Netherlands Website* or European Website*
France, please order through the French Website*
Germany, please order through the German Website*
Italy, please order through the Italian Website* or European Website*
Ireland, please order through the European Website*
Netherlands, please order through the Netherlands Website*
Spain, please order through the Spanish Website* or European Website*
United Kingdom, please order through the UK Website*
Luxembourg, Portugal, Czech Republic, Poland, please order through the EU Website
We cannot deliver to:
Azores, Madeira, Canary Islands, Shetland Islands, Isle of Man, Channel Islands including Guernsey & Jersey, Overseas Territories of France, Cities of Ceuta & Melilla belonging to Spain, Greenland, Faroer Islands .
Excluded European Shipping countries
BenQ Online Shop does not ship to Norway, Switzerland, Iceland, Slovakia, Russia, Belarus, Hungary, Romania, Bulgaria, Slovenia, Croatia, Serbia, Macedonia, Montenegro, Greece, Bosnia, Malta, Cyprus, Ukraine, Lithuania, Latvia and Estonia.
Location
|
Box Weight: 0-4 Kilo*
|
Box Weight: 4.1-7.5 Kilo*
|
Box Weight: 7.5 Kilo and more*
|
Delivery Time in working days after departure from warehouse
|
Netherlands
|
€ 3.95
|
€ 4,95
|
€ 6,95
|
1
|
Belgium
|
€ 4,95
|
€ 5,95
|
€ 7,95
|
1
|
Germany
|
€ 4,95
|
€ 5,95
|
€ 7,95
|
1-2
|
Luxembourg
|
€ 5,96
|
€ 6,95
|
€ 8,95
|
1
|
France
|
€ 7,96
|
€ 8,95
|
€ 9,95
|
1-2
|
United Kingdom
|
£ 6.95
|
£ 7.80
|
£ 8.70
|
2-3
|
Spain
|
€ 9,95
|
€ 11,95
|
€ 14,96
|
3
|
Portugal
|
€ 11,96
|
€ 12,95
|
€ 15,95
|
3-4
|
Austria
|
€ 8,95
|
€ 9,95
|
€ 12,95
|
2
|
Italy
|
€ 8,95
|
€ 9,96
|
€ 12,96
|
3
|
Ireland
|
€ 9,95
|
€ 11,96
|
€ 14,94
|
3-4
|
Poland
|
€ 16,49
|
€ 20.38
|
€ 23.07
|
2-3
|
Czech Republic
|
€ 16,50
|
€ 20.38
|
€ 23.07
|
2-3
|
Sweden
|
€ 6.58
|
€ 7.61
|
€ 8.37
|
1
|
Denmark
|
€ 10.60
|
€ 11.73
|
€ 12.97
|
2~3
|
Finland
|
€ 10.60
|
€ 11.73
|
€ 13.53
|
2~3
|
Has my order been shipped?
You will receive a shipping confirmation e-mail once your order is processed for shipping. There will be a tracking number in the e-mail which you can use to track the status of your order at the UPS site. If the link does not open, please try to copy and paste it into the address bar of your web browser.
You can also find the tracking number in "Order History" section of My Account page after logging in or you can check your order status by clicking here: https://shop.benq.eu/eu-buy/trackorder/. If you have a problem tracking your order, please contact the BenQ Customer Care Team www.benq.eu/en-eu/support/contact-us.html
NOTE: Orders placed on Friday will be shipped on Monday (with the exception of Public Holidays; e.g.: Christmas, Easter, Whit-Monday, etc…)
Can I change my shipping address after submitting the order?
- Following EU legal regulations, BenQ will not accept a change of the bill-to address. Please note if the order is still in the return period, we would ask you to complete the return, and re order again.
- Following EU legal regulations, BenQ will not change the registered VAT number, nor change the status from individual to business VAT. Please note if the order is still in the return period, we would ask you to complete the return, and re order again.
- When you notice the shipping address is wrong in the order, please inform our BenQ Customer Care team as soon as possible (preferably by calling or chatting). If this is done on time, this will avoid the unit to be shipped to the wrong address.
What are the delivery methods, cost and estimated delivery time?
Free delivery (on orders above €79, UK excluded)
BenQ Online Shop only uses UPS as transportation partner. Please see the delivery table for the information regarding shipping costs:* The weight is calculated over the single heaviest box weight in an order. No extra shipping costs will be calculated if multiple products are ordered. Prices are including VAT.
I didn’t receive a UPS confirmation e-mail, what should I do?
It may be possible that the e-mail ended up in your junk mail folder. Please check your junk mail folder to check if you have received the confirmation e-mail.
Did you still not receive the e-mail confirmation? Please contact the BenQ Customer Care Team https://www.benq.eu/en-eu/support/contact-us.html
I didn’t receive an order confirmation, what should I do?
If you have not received an order confirmation, please check your junk mail folder to check if you received the confirmation e-mail. Did you still not receive the e-mail confirmation? Please contact the BenQ Customer Care Team https://www.benq.eu/en-eu/support/contact-us.html
I didn’t receive an order confirmation, but the payment is processed. What should I do?
If you have not received an order confirmation. Please do not order again. Please check your junk mail folder to check if you received the confirmation e-mail. Did you still not receive the e-mail confirmation? Please contact the BenQ Customer Care Team https://www.benq.eu/en-eu/support/contact-us.html