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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Need help choosing your next BenQ product? Our online Live Chat connects you with real experts. No bots - just genuine human assistance.

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Need help choosing your next BenQ product? Our online Live Chat connects you with real experts. No bots - just genuine human assistance.

Chat with us today!

Why doesn’t the remote control work?

06-12-2023

The wireless controller enters sleep mode after 5 seconds of idling to save power. To activate it, place your hand 2cm above the wireless controller. The power indicator in the center of the controller will then light up to indicate that it's active again.

Note: For the 2023 version (The function buttons on the controller are in the color of white), users no longer have to activate the wireless controller before use. Please directly tap on the icon to adjust the settings.

Applicable Models

ScreenBar Halo

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