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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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When an Apple MacBook Pro 2017 is connected to the USB-C port of the monitor, only the 30 HZ refresh rate is available and other options are greyed out. Why?

05-31-2024


Please open the OSD menu and go to System > USB > USB-C Configuration > WQHD@100Hz + USB 2.0 to setup the monitor and resolve this problem.

Applicable Models

EX3501R

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