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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Need help choosing your next BenQ product? Our online Live Chat connects you with real experts. No bots - just geniune human assistance.

Chat with us today!

What can be done if the computer could not detect the ideaCam camera?

03-31-2023

If the computer can not detect ideaCam, please try the following: 

1. Try to connect to another USB port.

2. Make sure the camera is not connected to a USB hub or docking station.

3. If the camera is connected to a USB 3.0 port(usually with a blue plastic socket), please try to use the USB 2.0 port instead. 

4. Try connecting to different computers and see if it could be detected. If still can not be detected, please contact BenQ customer support.

Applicable Models

ideaCam S1 Pro, ideaCam S1 Plus

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