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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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What could be the cause that the camera could not be used by EnSpire?

03-31-2023

In general, ideaCam should work with EnSpire. However there are some circumstances where ideaCam could not work with EnSpire:

1. EnSpire did not have the authorization to access the camera. 

2. The camera might be used by other software while EnSpire tried to access it. 

3. Computer might have multiple cameras, however another camera was activated then ideaCam.

4. The ideaCam is not activated.

5. The browser which opened EnSpire might be outdated.

6. Network issues.

Applicable Models

ideaCam S1 Pro, ideaCam S1 Plus

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