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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Why is Palette Master Ultimate (PMU) unable to properly and consistently detect a monitor in a multi-monitor setup?

05-30-2023

Make sure the monitor is connected to your computer via USB-C or HDMI/DisplayPort plus a USB upstream-capable cable, and set PROJECTION or Multiple Displays to Extended mode on your computer.

Then, re-click the PMU icon in the system tray, then go to Connected devices, then Check connected devices to manually detect and connect the monitor.

Applicable Models

Palette Master Ultimate

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