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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Need help choosing your next BenQ product? Our online Live Chat connects you with real experts. No bots - just genuine human assistance.

Chat with us today!

Need help choosing your next BenQ product? Our online Live Chat connects you with real experts. No bots - just genuine human assistance.

Chat with us today!

My remote control is not working. What can be done to fix it?

01-29-2019

 

Please follow below steps for troubleshooting:

1. Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.

2. Check if the batteries are out of power. Replace both of the batteries with new ones.

3. Make sure you are not too far away from the projector. Stand within 7 meters from the projector.

4. Remove the obstacles between the remote control and projector.

 



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