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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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How to troubleshoot the horizontal white lines that occasionally appeared in the frame and then disappeared?

05-30-2019

Please refer to below table for possible causes and corresponding actions to take:

Possible Cause Action to Take
Possible Cause
HDMI cable cannot pass mass data.
Action to Take
Use another HDMI cable that supports 4K 60Hz for connection.
Possible Cause
Color space setting is incorrect.
Action to Take
Change the color space setting from "YUV 4:4:4" to "YUV 4:2:2" or "YUV 4:2:0". 

Applicable Models

HT3550, HT3550i

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