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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Need help choosing your next BenQ product? Our online Live Chat connects you with real experts. No bots - just geniune human assistance.

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Need help choosing your next BenQ product? Our online Live Chat connects you with real experts. No bots - just geniune human assistance.

Chat with us today!

Why is the speaker unable to activate my mobile device’s virtual assistant?

06-06-2024

Please ensure that: 

  1. The speaker and mobile device are paired and connected via Bluetooth.
  2. You unmute the microphone on the speaker.
  3. The virtual assistant software is enabled on your mobile device.
  4. The behavior of the virtual assistant activation feature will depend on the virtual assistant software for your mobile device. Different virtual assistants may react differently, and not all virtual assistants may be supported. For example, the virtual assistant software for iOS devices, Siri, features a 1-2 second delay, so if you encounter this problem you may need to repeat your command.

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